Countywide

Auditor finds county health pharmacies still lack copay verification check

DHS set wait-time targets for its pharmacies but has not built a process to confirm copays are collected before medication is handed out.

Board of Supervisors· posted Jul 27Report

County hospital and clinic pharmacies now have performance targets, including an average of ten minutes to be seen and 45 minutes for medication pickup. The Auditor-Controller found the Department of Health Services has not yet created a check that staff collect prescription copays before dispensing, and DHS plans to do so by the second quarter of 2027.

What happens next

The outstanding recommendation will be tracked in the biannual list of outstanding audit recommendations until DHS certifies it is implemented.

Named in this record
Hall of Administration
Hall of Administration

Photo: Visitor7, CC BY-SA 3.0, via Wikimedia Commons

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